FRAMING AND DELIVERY
FRAMING
Currently we do not offer a framing service. However, we can connect you with our framing partner in St. Leonards-on-sea (East Sussex) to discuss costs and options directly. Framed works would need to be collected in person owing to the fragility of glass. Please get in touch for more details.
For works sent by post, we’ll send handling and framing recommendations.
UK DELIVERY/COLLECTION
Items over £100 will be sent free of charge.
If you have any queries regarding shipping, delivery dates, or general enquiries, please email us at studio@fillinghamcompany.com.
Unframed works will be sent via UPS/Royal Mail Special Delivery with the relevant insurance.
Once your payment has been processed, we aim to have your order dispatched within 7 days.
If a parcel is returned to us by the shipping company after delivery is attempted for a second time, we will require a £15.00 fee to be paid before items are re-sent.
INTERNATIONAL DELIVERY
Please get in touch if you require international delivery. Email us at studio@fillinghamcompany.com.
STUDIO COLLECTION
All orders can be collected from our studio in Hastings free of charge. Please email us at studio@fillinghamcompany.com to arrange.
Once your payment has been processed, we aim to have your order ready to collect within 7 days. We’ll contact you as soon as your order is ready to collect.
RETURNS
If you are unhappy with your order, you are responsible for returning it in perfect condition on a tracked service and contacting us at studio@fillinghamcompany.com in advance to let us know within 7 days of receiving your purchase.
Once your order has been returned, we will contact you to provide a refund (minus original shipping fee) or an exchange.
In the unfortunate event that your order arrives damaged or faulty, we ask that you keep any items and packaging and contact us immediately at studio@fillinghamcompany.com. We can then organise a replacement, refund, or exchange. If this is the case we ask that you contact us within 2 weeks of delivery date – after this time length we will not be able to take liability for damage
We ask that you please keep hold of original order and packaging, and don’t arrange a return, until we are in contact with you.
In some cases, the print you purchased may no longer be available as once an edition is sold out it cannot be reproduced. If this is the case, you will be refunded.
LOST ITEMS
In the unlikely event that your order goes missing in the post, we will contact you and the relevant shipment company to try to resolve the issue.
We are not responsible for orders going missing once they are with shipment companies but will of course provide refunds, replacements, or exchanges to customers where necessary.
If we notice that there are issues with your shipment address we will contact you prior to dispatch, however we cannot always spot mistakes and cannot be responsible for errors in contact details provided by customers, and subsequent lost orders therefore.
If you need to make any changes to your details after you have made a purchase, please contact us studio@fillinghamcompany.com.